Job Opening For Customer Support Associate In Firstsource Solution Ltd

Job Opening For Customer Support Associate In Firstsource Solution Ltd
Experience:0 – 2 Years

Job Title: Customer Support Associate – Voice

Location: Bangalore

Education: UG – B.A – Any Specialization,B.Arch – Architecture,B.B.A – Management,B.Com – Commerce,B.Sc – Any Specialization,BCA – Computers,BHM – Hotel Management,Diploma – Any Specialization

Compensation: Rupees 1,75,000 – 2,50,000,Client Incentives

Name Of The Company: Firstsource Solution Ltd

No Of Openings: 200

Job Description:

Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request.

Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.

Ensures all information provided is post verification and authentication as per the Data Protection Act

Updates the client software with customer information, queries and Service requests.

Provides new thoughts and ideas for process improvements

Works in conjunction with process requirements and metrics (SLA)

Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by the customer.

Desired Profile:

Excellent communication skills

Polite and customer service oriented

Able to comprehend customer queries and provide the relevant resolve

Exhibits patience and empathy to resolve customer queries

Typing Skills: 15 wpm with 85 % accuracy

Company Profile:

Firstsource is among India’s leading BPO companies with revenues of $123 M for the year 2005-2006.Firstsource provides business process management to Fortune 500 and FTSE 100 companies in the Banking & Financial Services (credit cards, insurance, retail banking, collections and mortgage companies), Telecom & Media (fixed line, mobile, broadband and narrowband service providers) and Healthcare (payor companies) industries.Firstsource offers customer management through a combination of call center and transaction processing capabilities for a complete range of solutions from customer acquisition, customer care, claims processing, collections and receivables management, reconciliations and investigations to customized business research and analytics.Headquartered in Mumbai, India, the company currently has over 8000 employees across fourteen state-of-the-art centers in India, UK and the US, and in-market teams in UK and US.

The company recently launched operations in South America through a center in Buenos Aires, Argentina.Over the years Firstsource has earned the reputation of being an organization with the ability to rapidly scale up and manage large scale complex processes over accelerated timeframes. It has partnered with clients to create virtual extensions of their organizations so they can concentrate on their core competency. A culture of responsiveness, flexibility, operations excellence and mutual trust and transparency has led to long-standing client relationships.

Contact Details:

Executive Name: Geetha

Address:

Firstsource Solutions PvtLtd

69/1, Golden Millennium, Millers Road

BANGALORE,Karnataka,India 560052

Telephone: 09916106300

Email ID: shuhaib.pi@firstsource.com

Reference ID: Geetha BLR